Sweet PPM
Turn the allocation of people, costs, and decisions into a 'weapon' that can be used in daily operations.
Sweet PPM is a domestically produced WFM (Workforce Management) specifically designed for call centers. It is not just a WFM tool. While traditional WFM tends to focus on "forecasting" and "shift creation," Sweet PPM is a WFM platform that seamlessly connects "forecasting, allocation, daily operations, and improvements." Transform daily operational decisions into "effortless management." From forecasting to improvement on "how many people are needed at what time." ▼▼▼ Sweet PPM smartly cycles through the following five steps. STEP 01: Read Demand Understand in advance how many people are needed at what time through call volume forecasting and analysis. STEP 02: Allocate People Design multi-skill schedules considering skills, conditions, and preferences. STEP 03: Manage the Day Real-time visualization of fulfillment and non-fulfillment through CTI integration. Immediate corrections. STEP 04: Make Decisions in Meetings Decision-making based on differential analysis. Transition from reporting meetings to improvement meetings. STEP 05: Apply for the Next Time Feedback into forecasting and planning. Improvements circulate.
- Company：P&Wソリューションズ
- Price：Other
